1. Regardless of whether the outer packaging is obviously damaged or torn, you must inspect the goods in front of the courier before signing for them, and make a note on the waybill before signing for them or refuse to sign directly if there are any problems;
2. If the package that was not signed for in front of the deliveryman is damaged or missing, please keep the outer packaging box (including the sealing tape) and feedback to the local post office within 2 days after signing for it (based on the delivery time on the logistics provider's website), and provide the goods invoice, physical photos and other information to contact us to apply for compensation from the post office for you
3. When the goods you purchased have quality problems after using them for a period of time, as long as the goods are still within the quality assurance period and there are original purchase receipts and product quality assurance cards, you can entrust ali-squirrel to contact the mainland Chinese merchants to handle returns/exchanges;
1) Because each seller/manufacturer has its own unique principles and methods for handling product quality issues (based on the product quality assurance card), ali-squirrel cannot guarantee that the manufacturer can fully meet your requirements, but will try its best to fight for your interests and satisfy you.
2) ali-squirrel provides this agency service without charging any service fee, but you need to bear the round-trip shipping cost of the goods. ali-squirrel reserves the right to refuse to act as an agent for goods that do not meet the quality assurance conditions.
We will not accept your request for return or exchange of goods in any of the following circumstances:
1. The goods have been exchanged, their original appearance has been changed, or parts have been lost;
2. Unpacked goods, such as software packages, CDs, DVDs, cassettes, etc.;
3. Goods without original purchase receipts.
4. If there are problems such as missing pieces, damage, or defects in the goods, you need to contact customer service within 72 hours after signing for the package. No more requests will be accepted after the deadline.
Pictures required for after-sales service
1. If the product is damaged or has a large area of stains, please take a photo of the damaged or stained area and upload it
Example: damaged products, stained products
2. If the size of the received product does not match the size you purchased, you need to take a photo of the size mark of the product and upload it (if there is no size mark, it cannot be verified)
Example: size mark
3. If the received product does not match the style of the product you purchased, you need to take a photo of the overall picture of the product and upload it
Example: overall picture of the product
4. If the product is missing, first provide the order number of the missing product, then take a photo of the front of the package bill you received, the unpacking part of the package outer packaging, and the product and package weighing pictures, as shown in the figure
5. If the package you received is wrong
Please take a photo of the package bill and the products in the package, and provide the ID of one of the received products
6. If the weight of the package you received is wrong: please weigh the package before unpacking and upload the weighing picture